Warranty & Product Care Policy

Media Wall Backdrop supplies printed fabrics, display frames, flag bases, banner hardware and custom gazebos. Suitable assembly, handling, storage and maintenance help preserve the appearance and function of these products.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a manufacturing or printing defect or otherwise fails an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. Any additional written manufacturer or product warranty is separate from, and does not limit, these rights.

Express warranties

Specific warranty periods or special warranty conditions apply only where expressly provided with the relevant product or quotation. This policy does not create a blanket fixed-period warranty for every item in our range.

Fabric prints and replacement skins

Keep printed fabric clean and dry before storing; avoid trapping moisture in packed displays.
Use suitable handling and cleaning methods for the particular fabric and print. If instructions are not supplied, contact us before using cleaning agents, heat or machine washing.
Avoid dragging prints across rough or dirty surfaces, sharp objects or excessive tension.

Frames, bases and hardware

Assemble and dismantle in accordance with the applicable product guide, using the supplied parts correctly.
Use an appropriate base or anchoring method for the product, location and conditions. Check stability before an event.
Inspect components before use; do not continue using visibly damaged or unstable frames or hardware.

Outdoor products and gazebos

Use outdoor displays and gazebos only in conditions appropriate for the specific product. Secure them according to the setup instructions, monitor changing weather, and dismantle them when conditions are unsafe. Do not assume a display is safe in high winds simply because it is intended for outdoor use.

Claims and product support

For a suspected defect, contact us with your order number, a description and photographs if available. We may request further details for assessment and will provide a remedy where required by law. Misuse or accidental damage does not automatically give rise to a statutory remedy where it caused the problem, but normal use and product defects are assessed according to applicable consumer guarantees.

See our Refunds & Returns Policy for the claims process and Artwork & Printing Guidelines for relevant production information.