Shipping & Delivery Policy
We ship products to customers across Australia. Please note that production or dispatch time is separate from carrier transit time.
Production and dispatch
- Standard custom-printed products: generally 4–5 working days after final artwork approval.
- Accepted urgent custom-printed orders: approximately 2 working days after final artwork approval. Urgent production is offered only when capacity has been confirmed and the order has been expressly accepted. Once accepted, the agreed urgent production turnaround is guaranteed.
- Custom gazebos: generally 5–8 working days after final artwork approval. Urgent services are not currently available for gazebos.
- Eligible hardware-only orders: may be dispatched on the same working day if ordered before 2:00 pm Sydney time, subject to processing and availability.
Working days normally exclude weekends and applicable public holidays. Missing artwork, pending proof changes, incomplete payment or changes to specifications may affect the production start. See our Production & Turnaround Policy.
Shipping charges and destinations
Applicable delivery charges are shown at checkout, or quoted and agreed before an order is confirmed where specialist or oversized freight is required. Regional and remote locations and bulky displays may have different freight costs. International shipping is not a standard checkout service unless separately agreed.
Delivery timeframes and tracking
Carrier transit times depend on destination, service, parcel size and circumstances beyond the production process. Estimates are not guaranteed arrival dates unless expressly agreed. Tracking details will be provided when available. Please ensure that your shipping address and contact details are accurate.
Event deadlines and urgent orders
Contact us before ordering if you have a firm exhibition or event deadline. Selecting or purchasing the Urgent Services Fee does not itself confirm urgent capacity; we must expressly accept the urgent order. Production time does not include shipping transit time.
Missing, delayed or damaged deliveries
Contact us with your order details so we can investigate and assist with carrier enquiries. We will honour our applicable obligations under Australian Consumer Law; involvement of a carrier does not remove rights you may have against us.
Contact
Email mediawallbackdrop@gmail.com and include your order number.